Cookies

We use our own and third-party cookies and web beacons to help the site function properly, analyze usage, and marketing purposes. To learn more, please read our Privacy Policy.

Privacy Policy

  1. About Your Privacy and This Privacy Policy
    Your privacy is important to us. This document is our "Privacy Policy," and it contains details on issues related to your privacy when using our services. This Privacy Policy applies to visitors to the public websites owned and operated by Switch In You. It is intended to inform you of our policies, procedures, and practices regarding the collection, use and disclosure of any information that you provide through the Platform.
    The Privacy Policy is part of our Terms and Conditions. The terms in the Privacy Policy (such as, but not limited to, "we", "our", "us", "Platform", and "Counselor Services") have the same meaning as in our Terms and Conditions document. When you use our Platform, you accept and agree to both the Terms and Conditions and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately. By accessing this website you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree to and acknowledge all the terms contained in both of them.

  2. Information Collection, Use, and Disclosure
    Categories of Information Collected
    To let us operate the Platform effectively and to let you use the Platform, we may collect, use, and store the information described below. We also disclose certain information to third parties, as described further below. The information we collect is received directly or indirectly from you and generated in the course of your use of the Platform.
    Visitor Data: Switch In You collects, uses, and stores data regarding user visits to its website, including the particular pages visited or viewed by the user, the amount of time the user spent on the website or application, website errors experienced by the user, and information about the browser or device used to access the website and application. These practices apply to users who visit pages for prospective new customers.
    Customer Data: Switch In You collects, uses, and stores certain data from users that have signed up for Switch In You’s services such as a user’s self-reported name or nickname, age, e-mail address, phone number, and emergency contact information ("Customer Data").
    Protecting this information is important for us. Other than in the ways detailed in this Privacy Policy, we will never use or disclose any information unless you requested or approved us to do so.
    Purposes for Which Information Is Used. We may use the information we collect for one or more of the following purposes:
    Communication with you

    • To contact you or provide you with information, alerts and suggestions that are related to the website.

    • To verify your identity.

    • To complete an activity you requested, such as register in the website or obtain more information.

    • To reach out to you, either ourselves or using the appropriate authorities, if we have a good reason to believe that you or any other person may be in danger or may be either the cause or the victim of a criminal act.

  3. Delivery of services to you

    • To provide you with customer support, and ensure you are receiving quality service.

    • For billing and transaction processing purposes.

  4. Administration and improvement of services

    • To supervise, administer and monitor the Platform.

    • To measure and improve the quality, effectiveness, and delivery of our services.

  5. Customization

    • To personalize the website experience and to deliver content and product and service offerings relevant to individual interests. It may include targeted offers and ads.

  6. Compliance with law

    1. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

    2. To comply with applicable state and federal laws, including, but not limited to laws related to protecting client and public health and safety.

  7. Other uses with consent

    1. Any other purpose with your consent.

  8. Purposes for Which Information Is Disclosed to Third Parties
    Information about you may be disclosed to third parties for one or more of the following purposes:
    For business purposes: Only as necessary we may your information with vendors and service providers, including our data hosting and data storage partners, analytics and vendors providing technology services and support, payment processing, and data security. We also may share information with professional advisers, such as auditors, law firms, and accounting firms.
    With your direction or consent: We may share your information with third parties if you request or direct us to do so.
    For advertising: The use of targeting cookies and web beacons, information regarding your activity on our websites may be disclosed to our advertising partners to optimize marketing. We do not share with any advertising platform private information like member names, email addresses, phone numbers, diagnosis, sessions data, journal entries, messages, worksheets, or any other type of communication.
    Compliance with law: We may share your information with a court, a regulatory entity, law enforcement personnel, to comply with applicable law or any obligations thereunder.
    For other business reasons: We may share your information to enforce any applicable Terms and Conditions and Terms of Use, and to ensure the safety and security of the Platform and our users.
    Note that if you make any information publicly available on the website, anyone may see and use such information.

  9. Cookies and Web Beacons
    Like many websites, we use "cookies" and "web beacons" (also known as pixels) to collect information. A "cookie" is a small data file that is transferred to your computer's hard disk for record-keeping purposes. We collect cookies that are necessary for the website to function, cookies that enhance the website’s performance, and cookies used for third-party tracking. A "web beacon" is a tiny and sometimes invisible image or embedded code, placed on a Web page or email that can report your visit or use to a third party. Web beacons are typically used by third parties to monitor the activity of users at a website for the purpose of web analytics, advertising optimization, or page tagging. Additional information regarding web beacons is available on Wikipedia.
    You can change your browser's settings so it will stop accepting cookies and web beacons or to prompt you before accepting a cookie or web beacon.
    Use of Cookies, Web Beacons, and Similar Technology for Analytics
    We may use third party cookies or web beacons for the purposes of web analytics, attribution, and error management. Our website may use vendor services that use cookies, web beacons, and similar technology to collect and store anonymous information about you like when you load a page.
    Our website also uses analytics vendors to collect information (for example, Visitor Data and Onboarding Data) about user actions on our websites for purposes of analytics and analysis of certain Platform usage.
    Social and General Information Tools
    We use several publicly-available tools and information exchange resources, such as (but not limited to) a blog, a Facebook page, a Instagram account, and others (collectively "Social and General Information Tools"). Any information you provide or share while using Social and General Information Tools may be read, accessed, collected by that site and users of that site according to their Privacy Policy.

  10. Phishing
    Online identity theft and account hacking, including the practice currently known as "phishing", are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your credit card information in any non-secure or unsolicited communication (email or otherwise).

  11. Links
    The Platform may contain links to other websites, services, or offers that are owned, operated, or maintained by third parties. If you click on a third party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization, or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third-party websites and services, and we do not have control over their privacy policies and terms of use.

  12. Security of Information
    While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are all designed, built, and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure.

  13. Service Providers
    We may employ third-party companies and individuals to facilitate our website, to perform certain tasks which are related to the website, or to provide audit, legal, operational, or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.

  14. Compliance with Laws and Law Enforcement
    We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal processes (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases (including but not limited to): (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.

  15. Changes to the Privacy Policy
    We may update this privacy statement at our sole discretion. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices.

  16. Contacting us
    If you have any questions or concerns about this Privacy Policy or our privacy-related practices, please contact us by using the contact area or email contact in our website.